Personal Information We Collect
When you visit the Site we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How is the Personal Information Collected
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.
In addition to the information you provide at the time of purchase we also collect device information through:
Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
Log Files: These files track actions occurring on the Site, and collect data including IP address, browser type, ISP and date/time stamps.
Why Is Personal Information Collected
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To analyze our performance and marketing activities.
To improve our website flow, as well as the specific products and services we offer.
To comply with any applicable laws and regulations.
How is Personal Information Used
We do not sell, rent or trade your Personal Information. Should we become aware of any kind of breach in our data systems where your personal information may be compromised, we will immediately notify you. We follow industry standards to protect your Personal Information, however we do not represent, warrant and/or guarantee that personal information will remain secure.
When a purchase is made, we collect the personal information you give us such as your name, email address and address. We retain this information to have a record of who has made purchases, to track total purchases by type for each user which allows us to provide the user dashboard tracking your environmental impact. We also need this information to send out updates on the progress of the trees you plant, send out Certificates and receipts as required.
We use Device information to provide us information that helps us understand the browser you are using and operating system to help ensure our website renders properly for you. This information is also used to screen for fraud and other potential risks. In addition we use this information to improve our Site and our product offerings. By understanding what visitors are viewing we are better able to design our website in a user-friendly way and provide valuable environmental packages that interest visitors and help our planet.
If you provide us your Personal Information, we may use this Personal Information to provide you with targeted advertisements with items that we believe may be of interest to you.
Third Party Service Providers
We may share your Personal Information with service providers and others in the following manners:
We have partnered with several selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, data and cyber security services, billing and payment processing services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, data optimization and marketing services.
When you click on links on our Site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Our emails are generally sparse, and we take care not to bombard you with too much information or marketing. You can unsubscribe at any time at the bottom of any email, or simply contact us at email@example.com to be removed from these lists.
When you provide Personal Information to make a purchase by Credit Card, enter your information in a form on our website we imply that you consent to us collecting this information and using it for the specific reason it has been provided.
If you do not want us to process your data anymore, please contact us at firstname.lastname@example.org
Questions and your contact information